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Uneditable element

2 weeks 1 day ago #1

  • Brad's Avatar
  • Brad
  • Posts: 22
Hi,
I have an element that I cannot edit. It is not visible on the front end, only in the back end of the site.
I tried deleting all components and rows in the layout to see if the controls were covered up but they were not.
You can see in the screenshots.

The site theme is based of Toskana.
Live site is nookinteriors.com

Any suggestions to remove from the unpublished view?
Also, the laptop view is very bad -- not sure if I should open a new ticket for that. Let me know.
Attachments:

2 weeks 18 hours ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 11521
Hello,
Thank you for contacting us

Send us FTP access and Joomla admin access via our contact form.
support.balbooa.com/contact-us

Regards,
Vyacheslav, Balbooa.com

1 week 6 days ago #3

  • Brad's Avatar
  • Brad
  • Posts: 22
Done. Thank you!

1 week 3 days ago #4

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 11521
Hello,

Thank you for contacting us!

Access to the admin panel does not work, check if they are correct

Best Regards,
Vyacheslav, Balbooa Support Team

1 week 3 days ago #5

  • Brad's Avatar
  • Brad
  • Posts: 22
Resubmitted info

1 week 2 days ago #6

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 11521
Hello,

Thank you for contacting us!

We checked the page with ID = 81 (as on your screen), and did not find any text with the problem


Best Regards,
Vyacheslav, Balbooa Support Team

1 week 2 days ago #7

  • Brad's Avatar
  • Brad
  • Posts: 22
I do not see it either.
I did reduce the left and right padding on the theme editor from 400 to 100px, but that doesn't make sense that it would get rid of text.
Attachments:

1 week 1 day ago #8

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 11521
Hello,

Thank you for contacting us!

It seems we didn’t understand you, you wrote that the element is not editable. Describe the problem in more detail, indicate in detail which element is not being edited

Best Regards,
Vyacheslav, Balbooa Support Team

1 week 7 hours ago #9

  • Brad's Avatar
  • Brad
  • Posts: 22
It is no longer there so it is not an issue now.

6 days 18 hours ago #10

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 11521
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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