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How much times it takes to my new password to activate my installation.

1 month 2 weeks ago #1

  • Nous Design's Avatar
  • Nous Design
  • Posts: 16
I just changed my Balbooa account password and I'm trying to activate my license on a new website and it is not working. How much times it takes to my new password to activate my installation?

Thanks

1 month 2 weeks ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 10581
Hello,

Thank you for contacting us!

You need to clear your browser cache
support.google.com/accounts/answer/32050...form%3DDesktop&hl=en

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 2 weeks ago #3

  • Nous Design's Avatar
  • Nous Design
  • Posts: 16
Hello, thanks for the answer. I already did it and did not work. Also, I tried from another browser.

1 month 2 weeks ago #4

  • Nous Design's Avatar
  • Nous Design
  • Posts: 16
Oh, I forgot to mention that I changed my username too.

1 month 2 weeks ago #5

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 10581
Most likely this is due to special characters.
Use login and password only Latin letters and numbers

Best Regards,
Vyacheslav, Balbooa Support Team

1 month 2 weeks ago #6

  • Nous Design's Avatar
  • Nous Design
  • Posts: 16
Hey Vyacheslav, thanks again.

The problem is solved. Removed special characters and it worked. ;)

I feel it would be better if special characters were allowed. But is a minor thing.

Have a great week =)

1 month 2 weeks ago #7

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 10581
You are welcome ;)
Let us know if you need more assistance!

Best Regards,
Vyacheslav, Balbooa Support Team
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