Hello René,
Thank you for contacting us!
As you know, technical support is delivered primarily in English.
Also, we continue to expand support capabilities in local languages (Russian, Ukrainian).
But I hope Balbooa Community members listen to you

In any case, even if we have already answered a question, we will be happy to help you again
We wish you a Merry Christmas and a New Year filled with all good things
Best Regards,
Diana, Balbooa.com