How to add Gridbox Content Editor to Zero App?

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session expiration an login issues

3 months 2 weeks ago #1

  • Stefan Herrmann's Avatar
  • Stefan Herrmann
  • Posts: 3
Hello,
I have issues with my PRO version. When working on a project I often get logged out and get session expiration and login errors. after I get these 2 errors, I can login successfully, but I can still can not access many areas of the gridbox editor. please help.
regards
Stefan

3 months 2 weeks ago #2

  • Vyacheslav's Avatar
  • Vyacheslav
  • Posts: 7283
Hello,

You need to configure the duration of the session (increase value) in your Joomla


Regards,
Vyacheslav, Balbooa.com

3 months 2 weeks ago #3

  • Stefan Herrmann's Avatar
  • Stefan Herrmann
  • Posts: 3
Hello,
that didn't help. when I open for example an app, I receive the message in the attached screenshot. When I click the login button again, I get a wrong credentials message. but when I press login again after that (my password manager fills the credentials in), I can login and access Gridbox again, with the restriction I wrote above. Sometimes I get a screen like on my second attached picture.

regards
Stefan


3 months 2 weeks ago #4

  • Artem's Avatar
  • Artem
  • Posts: 8506
Hello, Stefan!

Not sure that issue is related to Gridbox. Could you provide us Joomla admin access to check what's going there. Please use our contact form: support.balbooa.com/contact-us

Regards,
Artem, Balbooa.com

3 months 2 weeks ago #5

  • Artem's Avatar
  • Artem
  • Posts: 8506
Hello, Stefan!

1. I can't reply you via email, here is an error: The following address(es) failed: mailspamprotection

2. Right now, I can propose you to edit your pages using this link
https://your-domain.com/index.php?option=com_gridbox&view=editor&tmpl=component&id=1

Login with your admin login and pass
On Monday, we'll back from weekends and be able to check what's going there!

Regards,
Artem, Balbooa.com

3 months 2 weeks ago #6

  • Artem's Avatar
  • Artem
  • Posts: 8506
Hello,

The problem comes from this plugin System - Securitycheck. We have disabled it!

Regards,
Artem, Balbooa.com

3 months 2 weeks ago #7

  • Stefan Herrmann's Avatar
  • Stefan Herrmann
  • Posts: 3
Hello and thanks for you help!
appreciate it!
Stefan
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