Download area does not work. Leave blank

When you login to my account, the downloads area goes empty. Could review it? Thank you.

Hello,

Try to clear your browser cache,

or you can send us your Balbooa Username by email, use our contact form
support.balbooa.com/contact-us
and we can check what's going there

Regards,

It is not a problem of cache . I have to write technical support. Thank you.

Hello,

yesterday we answered to your email, please check your email, spam folder
Your subscription has expired at 07-10-2016. You bought BRO Membership at 07-10-2015.

by the way, in email we sent you Coupon Code with discount

Regards,