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New user subscribe: No discount

10 months 2 weeks ago #1

  • Demetri's Avatar
  • Demetri
  • Posts: 3
Hi there.
I found you products by accident and are interested in it.

The question..there is a page that states that there is 35% off until 25 January 2018..but when you go to the checkout..it does not apply any discount.

I'm interested, if there is a discount, as stated.

Thank you.

10 months 2 weeks ago #2

  • Artem's Avatar
  • Artem
  • Posts: 7182
Hi, Demetri!

Thank you for contacting us!
It was a mistake, coupon code was valid till the 25th of December 2017

Many thanks,
Artem, Balbooa.com

10 months 2 weeks ago #3

  • Demetri's Avatar
  • Demetri
  • Posts: 3
Thank you for your reply.

That is very disappointing. At the time of seeing the message on your website..it stated January. I would have bought it, if it stated December. At this point it is very disappointing and says a lot of your support. The link was still accessible by the time of sending this message / mail.

Link: www.balbooa.com/blog/company/the-magical...tensions-and-bundles

I am not willing to pay full price, if discount was offered, although it is you mistake.

If it was my company and I made the mistake, I would have given grace..as it was not the client's (possible client's) fault.

10 months 2 weeks ago #4

  • Robert's Avatar
  • Robert
  • Posts: 415
"and says a lot of your support"

I can tell you one thing: you will not find better support ANYWHERE!

10 months 2 weeks ago #5

  • Demetri's Avatar
  • Demetri
  • Posts: 3
Thank you for your reply. Yes, there is companies that do not even respond. I have delt with many companies in the past.

I am not trying to say anything negative. You stated something on your website and you made a mistake in typing the incorrect date and that was not a fault from my side.

I am also in support and head of my department, so I know support very well.

Hopefully in the future I will tryout your products.

Will it go on special soon again?
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