The Gridbox Design System. Chapter 3: Introduction to Presets

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Gallery purchased but does not show in downloads

5 months 3 weeks ago #1

  • Arturo Cortés's Avatar
  • Arturo Cortés
  • Posts: 25
Hello,

We ave purchased GALLERY yesterday at 11:30am but it does not show in our account download page.

We have received confirmation email from you with Order Number : 206411447024
and from PayPal with Invoice ID: 206411447036.

Thank you,
Arturo Cortés

5 months 3 weeks ago #2

  • Artem's Avatar
  • Artem
  • Posts: 6037
Hello, Arturo!

Sorry for the inconvenience!
We have created Gallery PRO Subscription, Thank you for purchase!

Many thanks,
Artem, Balbooa.com

5 months 3 weeks ago #3

  • Arturo Cortés's Avatar
  • Arturo Cortés
  • Posts: 25
Hello Artem,

No worries at all, thank you for solving this.

I just realised that you have assigned GALLERY to my personal account but as GRIDBOX we bouhgt GALLERY for the company I work for.

I had created a second account just for accountability purpose so the name of the company shows on the invoice.

If this is not too much hassle I would like to ask you to change and assign GALLERY to user ArturoC1
were we have purchased GRIDBOX recently.


Thank you very much,
Arturo Cortés

5 months 3 weeks ago #4

  • Artem's Avatar
  • Artem
  • Posts: 6037
Done B)

Regards,
Artem

5 months 3 weeks ago #5

  • Arturo Cortés's Avatar
  • Arturo Cortés
  • Posts: 25
Thank you Artem
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