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6 years 6 months ago #1

  • robb rich's Avatar
  • robb rich
  • Posts: 25
Hello
After I logged into support earlier today, I am not able to login to my main Balbooa account. It keeps saying 'Invalid Token' even in different browsers.

Thanks
Robb

6 years 6 months ago #2

  • Artem's Avatar
  • Artem
  • Posts: 11342
Hello Robb,

Sorry for the inconvenience! Clear your Browser cache and try again. Let us know results

Many thanks,
Artem, Balbooa.com

6 years 6 months ago #3

  • robb rich's Avatar
  • robb rich
  • Posts: 25
Artem
Thank you for that, I can get into my account now. But when trying to add a new App through Gridbox, it keeps telling me the username/password are incorrect - even though it's the same information I used to login to the Balbooa system. That's what made me try to login to my account earlier.

Thanks
Robb

6 years 6 months ago #4

  • Artem's Avatar
  • Artem
  • Posts: 11342
Robb,

It was an issue with Balbooa.com cache, for the moment everything should work perfectly, sorry for the inconvenience!

Just try to clear all caches. Also, you can send us your Username and pass and we can check the installation. Use our contact form: support.balbooa.com/contact-us

Regards,
Artem

6 years 6 months ago #5

  • robb rich's Avatar
  • robb rich
  • Posts: 25
Artem
Thanks I will send it through there. That is not a public support ticket at that point, correct?

Thanks
Robb
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