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3D Secure verification error while making a payment

2 weeks 17 hours ago #1

  • Diana's Avatar
  • Diana
  • Posts: 1096
Why am I getting a 3D Secure verification failed error?




The payments reach balbooa.com through a secure connection. So we use a 3D Secure verification. Possible reasons for the 3D Secure verification error:
  • You have a pop-up blocker installed in your browser or computer, that blocks the additional 3D Secure page from opening;
  • You are overseas, and your bank is sending a netcode SMS - but you are not using the same phone number;
  • Your bank is currently not enrolled in the 3D Secure verification program or the card is not supporting international and online payments.

Try to make a payment from another browser, disabling all extensions.

Didn't it work? Then contact your bank or card issuer to find out if they already support the 3D Secure verification program and if the card can be used for international and online payments.

3 days 6 hours ago #2

  • Mark's Avatar
  • Mark
  • Posts: 48
Did you ever get a response about this? I can't pay at all!

2 days 18 hours ago #3

  • Diana's Avatar
  • Diana
  • Posts: 1096
Hello Mark,
Thank you for contacting us!

What error are you getting?

Best regards,
Diana, Balbooa.com

2 days 12 hours ago #4

  • Dmitry's Avatar
  • Dmitry
  • Posts: 49
Good day, colleagues!

I'm trying to Renew my subscription, but having error.

I'm using Commercial bank KYRGYZSTAN card. It works fine on other services, but for some reason didn't work with MonoBank acquiring
Attachments:

2 days 11 hours ago #5

  • Artem's Avatar
  • Artem
  • Posts: 10367
Unfortunately, our new payment gateway is not able to accept all cards.

As we can see, your subscription ends in a month, within a month we will try to resolve this issue. Closer to the end of your subscription, contact us using the contact form and we will send you a coupon code with a 35% discount

We apologize for the inconvenience

Regards,
Artem, Balbooa.com

2 days 11 hours ago #6

  • Dmitry's Avatar
  • Dmitry
  • Posts: 49
Thank you very much, Artem!

As always, Balbooa team is the best!

2 days 11 hours ago #7

  • Artem's Avatar
  • Artem
  • Posts: 10367
Thank you for your kind words, much appreciated :cheer:

Regards,
Artem, Balbooa.com
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