Balbooa Help Center: 3D Secure verification error while making a payment (1/1)

4 months 4 days ago #1

Diana
Posts: 1096

Why am I getting a 3D Secure verification failed error?

The payments reach balbooa.com through a secure connection. So we use a 3D Secure verification. Possible reasons for the 3D Secure verification error:

You have a pop-up blocker installed in your browser or computer, that blocks the additional 3D Secure page from opening;
You are overseas, and your bank is sending a netcode SMS - but you are not using the same phone number;
Your bank is currently not enrolled in the 3D Secure verification program or the card is not supporting international and online payments.

Try to make a payment from another browser, disabling all extensions.

Didn't it work? Then contact your bank or card issuer to find out if they already support the 3D Secure verification program and if the card can be used for international and online payments.

N.B. Don't forget to confirm the online payment.
After submitting your payment, your bank must approve a transaction. This check makes paying online even more secure. Methods for confirming payments may be different. For example, it could be a banking app, a one-time passcode, or something else. Whichever method you use, be sure to confirm the online payment.

3 months 2 weeks ago #2

Mark Posts: 59	Did you ever get a response about this? I can't pay at all!
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3 months 2 weeks ago #3

Diana Posts: 1096	Hello Mark, Thank you for contacting us! What error are you getting? Best regards, Diana, Balbooa.com
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3 months 2 weeks ago #4

Dmitry Posts: 49	Good day, colleagues! I'm trying to Renew my subscription, but having error. I'm using Commercial bank KYRGYZSTAN card. It works fine on other services, but for some reason didn't work with MonoBank acquiring Attachments: ...-36.png (35KB)
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3 months 2 weeks ago #5

Artem Posts: 10790	Unfortunately, our new payment gateway is not able to accept all cards. As we can see, your subscription ends in a month, within a month we will try to resolve this issue. Closer to the end of your subscription, contact us using the contact form and we will send you a coupon code with a 35% discount We apologize for the inconvenience Regards, Artem, Balbooa.com
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3 months 2 weeks ago #6

Dmitry Posts: 49	Thank you very much, Artem! As always, Balbooa team is the best!
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3 months 2 weeks ago #7

Artem Posts: 10790	Thank you for your kind words, much appreciated Regards, Artem, Balbooa.com
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